Core Network Upgrades - Week 1 (SN-20210713-1)

Created on Tuesday 13 July at 16:51 UTC
Resolved on Thursday 22 July at 21:18 UTC.

Issue Summary

As part of our ongoing commitment to stability and performance of our network, we will be performing software updates across our core network estate spread over the next three weeks. This work will require an outage of around 45 minutes per device.

Resilient devices in each site will be upgraded during separate windows to minimise impact across the network.

Customers with resilient circuits, or consuming services in other sites should not see any impact to their service. However, all services will be considered at risk for the duration of the window. Vorboss has taken all steps to mitigate the outage during the maintenance window.

Customer with non-resilient services will see an impact to their services within the sites included in the provided windows.

The service maintenance will be conducted between 20:00 UTC and 02:00 UTC for the sites and dates listed below:

Window 1 - 19/07/2021

  • SE/STO01 (Stockholm - Equinix SK1)
  • PL/WAW01 (Warsaw - LIM Warsaw)
  • IT/MIL01 (Milan - Caldera21)
  • FR/PAR02 (Paris - Telehouse Voltaire)

Window 2 - 20/07/2021

  • BE/BRU01 (Brussels - Interxion BRU1)
  • DE/BER01 (Berlin - E-Shelter Berlin)
  • DE/FRA01 (Frankfurt - Equinix FR2)
  • ES/BCN01 (Barcelona - Equinix BA1)
  • ES/MAD01 (Madrid - Interxion MAD1)

Window 3 - 21/07/2021

  • GB/LON41 (London - BT Tower)
  • GB/LON42 (London - Mayfair)

Window 4 - 22/07/2021

  • GB/LON43 (London - Covent Garden)
  • GB/LON44 (London - Baynard House)

We will update this maintenance ticket prior to commencing works in each site and will update again once complete.

If you are unsure if your service is affected during the maintenance window, or have any other queries please raise a ticket via our support portal.

Need Help?

If you believe that your services have been affected by this incident, please raise a support ticket online at https://secure.vorboss.net

If the matter is urgent you may also contact the Vorboss Network Operations team on per the knowledge base page KB15052001

Issue Updates

Please note that these updates are in reverse order (most recent updates first).

Thursday 22 July at 21:18 UTC

GB/LON44 has been given the all clear. This concludes our work on Window 4 and this week's maintenance notification.

Thursday 22 July at 20:44 UTC

GB/LON43 has been given the all clear, GB/LON44 will be going down for maintenance shortly.

Thursday 22 July at 20:01 UTC

Our Window 4 maintenance is now beginning.

GB/LON43 will be going down for maintenance shortly. We will announce our all clear for this site once complete along with the next site announcement.

Wednesday 21 July at 21:09 UTC

GB/LON42 has been given the all clear. This concludes our work on Window 3. We will post a further update before we begin the first site for Window 4.

Wednesday 21 July at 20:34 UTC

GB/LON41 has been given the all clear, GB/LON42 will be going down for maintenance shortly.

Wednesday 21 July at 20:00 UTC

Our Window 3 maintenance is now beginning.

GB/LON41 will be going down for maintenance shortly. We will announce our all clear for this site once complete along with the next site announcement.

Tuesday 20 July at 21:58 UTC

ES/MAD01 has been given the all clear. This concludes our work on Window 2. We will post a further update before we begin the first site for Window 3.

Tuesday 20 July at 21:39 UTC

ES/BCN01 has been given the all clear, ES/MAD01 will be going down for maintenance shortly.

Tuesday 20 July at 21:01 UTC

DE/FRA02 has been given the all clear, ES/BCN01 will be going down for maintenance shortly.

Tuesday 20 July at 20:48 UTC

DE/BER01 has been given the all clear, DE/FRA02 will be going down for maintenance shortly.

Tuesday 20 July at 20:32 UTC

BE/BRU01 has been given the all clear, DE/BER01 will be going down for maintenance shortly.

Tuesday 20 July at 20:00 UTC

Our Window 2 maintenance is now beginning.

BE/BRU01 will be going down for maintenance shortly. We will announce our all clear for this site once complete along with the next site announcement.

Tuesday 20 July at 00:58 UTC

Maintenance has been completed on SE/STO01. This concludes our work on Window 1. We will post a further update before we begin the first site for Window 2

Tuesday 20 July at 00:24 UTC

Per our previous update, SE/STO01 will be going down for shortly. 

Monday 19 July at 23:45 UTC

FR/PAR02 has been given the all clear. We have since noticed a small software discrepancy on SE/STO01 which we need a further small period of downtime to correct. No other sites should be affected, and we will post another update prior to any downtime.

Monday 19 July at 23:05 UTC

IT/MIL01 has been given the all clear, FR/PAR02 will be going down for maintenance shortly.

Monday 19 July at 21:59 UTC

SE/STO01 has been given the all clear, IT/MIL01 will be going down for maintenance shortly.

Monday 19 July at 20:39 UTC

PL/WAW01 has been given the all clear, SE/STO01 will be going down for maintenance shortly.

Monday 19 July at 20:12 UTC

Our Window 1 maintenance is now beginning.

PL/WAW01 will be going down for maintenance shortly, we will announce our all-clear for this site once complete along with the next site announcement.