DE/HAM01 to DE/BER01 Route Maintenance (SN-20210301-6)

Created on Monday 1 March at 15:02 UTC
Resolved on Wednesday 14 April at 09:55 UTC.

Issue Summary

We will be performing maintenance on a physical fibre link between DE/HAM01 (E-Shelter HAM01 Hamburg) and DE/BER01 (E-Shelter BER01 Berlin).

During this time, traffic will be automatically re-routed using an alternate path and we expect no interruption to service.

Customers should be aware that these sites will be operating with reduced resilience only. There is no service level impact.

The service window is: 07:00 UTC on Saturday 13/03/2021 until 15:00 UTC on Saturday 13/03/2021.

We will update this maintenance ticket when the works are completed.

Need Help?

If you believe that your services have been affected by this incident, please raise a support ticket online at

If the matter is urgent you may also contact the Vorboss Network Operations team on per the knowledge base page KB15052001

Issue Updates

Please note that these updates are in reverse order (most recent updates first).

Wednesday 14 April at 09:55 UTC

These works were completed without incident.