London Core - Suspected Packet Loss (SN-20210223-1)

Created on Tuesday 23 February at 16:16 UTC
Resolved on Tuesday 23 February at 16:49 UTC.

Issue Summary

We are currently investigating reports of packet loss throughout from various services.

We will provide further updates shortly.

Need Help?

If you believe that your services have been affected by this incident, please raise a support ticket online at

If the matter is urgent you may also contact the Vorboss Network Operations team on per the knowledge base page KB15052001

Issue Updates

Please note that these updates are in reverse order (most recent updates first).

Tuesday 23 February at 16:49 UTC

We can confirm this was a packet loss issue limited to two of our London sites. Our engineers have now resolved this issue and should not expect any more interruptions.

If you have any questions or concerns, do not hesitate to let us know by opening a Support Case and we will assist.