GB/LON01 and GB/LON02 Fibre Fault (SN-20210215-1)

Created February 2021, Last updated February 2021. In progress since Monday 15 February at 12:02 UTC

Issue Summary

There is a fault with the fibre link between GB/LON01 (LDeX1) to GB/LON02 (Telehouse North). 

Traffic has been automatically re-routed using alternate paths and there has been no interruption to service.

Customers should be aware that these sites are operating with reduced resiliency only. There is no service level impact. We will update this notice once the route is brought back into service.

Need Help?

If you believe that your services have been affected by this incident, please raise a support ticket online at

If the matter is urgent you may also contact the Vorboss Network Operations team on per the knowledge base page KB15052001