GB/STV01 Networking Event (SN-20201125-1)

Created on Wednesday 25 November at 09:54 UTC
Resolved on Wednesday 25 November at 15:58 UTC.

Issue Summary

We are currently investigating a networking event with a device in GB/STV01 (SC-1 Stevenage).

This has impacted some services briefly hosted in GB/STV01.

We will provide updates for this shortly.

Need Help?

If you believe that your services have been affected by this incident, please raise a support ticket online at https://secure.vorboss.net

If the matter is urgent you may also contact the Vorboss Network Operations team on per the knowledge base page KB15052001

Issue Updates

Please note that these updates are in reverse order (most recent updates first).

Wednesday 25 November at 15:58 UTC

Previously Impacted services in GB/STV01 have been stable throughout the day following the incident this morning.

This incident is now closed.

Please contact Vorboss directly if you would like a copy of the Incident Report.

Wednesday 25 November at 10:45 UTC

We believe this has been caused by unrelated Openreach works in GB/STV01.

We will continue to leave this case open to observe a period of stability until the end of the day.

Please contact Vorboss directly if you would like a copy of the Incident Report.

Wednesday 25 November at 10:17 UTC

This has been caused by transient port errors at different times on two different backhaul links to GB/STV01:

  • GB/STV01 to GB/HRL01 (KAO Data Harlow)
  • GB/STV01 to GB/LON10 (Virtus Datacentre Enfield)

These port errors caused an event on a Legacy Ai Networks device.

We are currently addressing the route cause of this and will provide further updates shortly.