Core Network Upgrades (SN-20201015-2)

Created on Thursday 15 October at 16:21 UTC
Resolved on Friday 23 October at 22:27 UTC.

Issue Summary

We will be performing maintenance and upgrades on our global routing platform in all of our core sites. These works have been planned to have no customer impact. As there is always a risk of disruption during any network maintenance, we're providing notice of the following windows:
 
The service window is from 19:00 UTC and 23:59 UTC each day from Wednesday 21/10/2020 to Saturday 24/10/2020.

This is part of a programme of works to:

  • Increase global routing capacity
  • Increase the number of global routers
  • Migrate a number of core links to higher capacity devices

These works are part of our on-going commitment to improve the quality of our network, increase overhead capacity to meet the growing needs of our customers and to decommission end of life equipment.

We will update this maintenance notice at the end of each day's window.

Need Help?

If you believe that your services have been affected by this incident, please raise a support ticket online at https://secure.vorboss.net

If the matter is urgent you may also contact the Vorboss Network Operations team on per the knowledge base page KB15052001

Issue Updates

Please note that these updates are in reverse order (most recent updates first).

Friday 23 October at 22:27 UTC

Core network upgrades completed.

Friday 23 October at 22:23 UTC

All core network upgrade activities relating to this ticket have now been completed. There will be no further network changes tonight and the window planned for tomorrow will not be required, so we are closing this maintenance thread. We thank our customers for their understanding and support, these upgrades are an exciting development in the Vorboss network and will have significant benefit to current and future services.

Many thanks

Vorboss

Friday 23 October at 22:00 UTC

The works for this evening on the Ai network have concluded.

Friday 23 October at 21:05 UTC

Works are currently under way, the maintenance that may result in degraded connectivity for customers of the Ai network will occur at 21:30 UTC (22:30 BST) and any effects should be short. We expect that most customers will see no effects on their service at all.

Thursday 22 October at 23:49 UTC

We have now concluded work for this evening's window. 

We will provide a further update at the start of the next window, today at 19:00 UTC.

Thursday 22 October at 22:46 UTC

We have just experienced a reboot of a router in GB/LON06 (Volta), which would have caused a brief impact to some Ai Networks clients. The Vorboss core network was not affected and Vorboss clients would not have seen any impact.

While we do not expect any further disruption, this maintenance window is still open until 23:59 UTC and services are still classed as At Risk.

Thursday 22 October at 19:22 UTC

Works are now in progress for today's service window, we will update the notice on completion for the day or if we have any further updates to provide.

Thursday 22 October at 03:31 UTC

We have now concluded work for this evening's window.

Wednesday 21 October at 21:26 UTC

We will be extending this evening's window from 23:59 UTC to 04:00 UTC on Thursday 22nd October.

We will continue to update the notice at the completion of the window or if there are any further updates to provide.

Wednesday 21 October at 20:28 UTC

Works are now in progress for today's service window, we will update the notice on completion for the day or if we have any further updates to provide.