DE/BER01 to DE/FRA02 Route Maintenance (SN-20201015-1)

Created on Thursday 15 October at 14:54 UTC
Resolved on Wednesday 28 October at 09:37 UTC.

Issue Summary

We will be performing maintenance on our long-haul route between DE/BER01 (E-Shelter BER01 Berlin) and DE/FRA02 (Equinix FR2 Frankfurt).

During this time, traffic will be automatically re-routed using an alternate path and we expect no interruption to service.

Customers should be aware that these sites will be operating with reduced resilience only. There is no service level impact.

The service window is: 21:00 UTC on Thursday 22/10/2020 until 04:00 UTC on Friday 23/10/2020.

We will update this maintenance ticket when the works are completed.

Need Help?

If you believe that your services have been affected by this incident, please raise a support ticket online at

If the matter is urgent you may also contact the Vorboss Network Operations team on per the knowledge base page KB15052001

Issue Updates

Please note that these updates are in reverse order (most recent updates first).

Wednesday 28 October at 09:37 UTC

These works were completed as planned. There was no impact to live services.