GB/LON02 Emergency Maintenance Notification (SN-20201005-2)

Created on Monday 5 October at 15:03 UTC
Resolved on Monday 5 October at 22:25 UTC.

Issue Summary

We have identified an issue on one of our global routers in GB/LON02 (Telehouse North) that may potentially lead to stale routes on our global routing platform. 

We are booking in an emergency preventative maintenance window to resolve this before it causes disruption to client services.

These works will briefly disrupt some non-resilient layer 3 services for no more than a few minutes each, although this may occur several times throughout the emergency maintenance window. Resilient layer 3 services may see re-routes but should be mainly unaffected and are classed as At Risk only.

The service window is for this evening 21:00 UTC on Monday 05/10/2020 until 23:00 UTC on Monday 05/10/2020.

We will update this maintenance ticket prior to commencing works and will update again once complete.

Need Help?

If you believe that your services have been affected by this incident, please raise a support ticket online at https://secure.vorboss.net

If the matter is urgent you may also contact the Vorboss Network Operations team on per the knowledge base page KB15052001

Issue Updates

Please note that these updates are in reverse order (most recent updates first).

Monday 5 October at 22:25 UTC

These works have concluded successfully.

Please contact Vorboss directly if you require any further information.