IT/MIL01 to ES/BCN01 Fibre Fault (SN-20201005-1)

Created on Monday 5 October at 08:36 UTC
Resolved on Wednesday 7 October at 13:00 UTC.

Issue Summary

There is currently a fault with a fibre link between IT/MIL01 (Caldera 21 Milan) and ES/BCN01 (Equinix BA1 Barcelona).

Traffic has been automatically re-routed using alternate paths and there has been no interruption to service.

Customers should be aware that these sites are operating with reduced resiliency only. There is no service level impact. We will update this notice once the route is brought back into service.

Need Help?

If you believe that your services have been affected by this incident, please raise a support ticket online at https://secure.vorboss.net

If the matter is urgent you may also contact the Vorboss Network Operations team on per the knowledge base page KB15052001

Issue Updates

Please note that these updates are in reverse order (most recent updates first).

Wednesday 7 October at 13:00 UTC

The fibre fault on this link has been resolved, and all services restored to full resiliency.