Global Routing Instability (SN-20201003-1)

Created on Saturday 3 October at 22:36 UTC
Resolved on Saturday 3 October at 23:57 UTC.

Issue Summary

We are currently investigating an issue with a small subset of global routes as an unintended consequence of the currently open maintenance window (SN-20200925-1).

Clients may experience issues reaching certain destinations until this is resolved.

We will provide further updates shortly.

Need Help?

If you believe that your services have been affected by this incident, please raise a support ticket online at https://secure.vorboss.net

If the matter is urgent you may also contact the Vorboss Network Operations team on per the knowledge base page KB15052001

Issue Updates

Please note that these updates are in reverse order (most recent updates first).

Saturday 3 October at 23:57 UTC

This issue has now been resolved and we expect no further disruption from here.

Please contact Vorboss directly if you require a copy of the Incident Report for this incident.

Saturday 3 October at 23:01 UTC

The majority of the affected global routes should now be resolved.

Our engineers are still working to fully resolve this issue, clients may still see some minor disruption or re-routing until then.

Saturday 3 October at 22:50 UTC

Our engineers are still working on a resolution for this global routing issue.

We will provide further updates here as the situation progresses.