Core Network Upgrades (SN-20200921-2)

Created on Monday 21 September at 16:30 UTC
Resolved on Thursday 24 September at 23:34 UTC.

Issue Summary

We will be performing maintenance and upgrades on our global routing platform in all of our core sites. These works have been planned to have no customer impact. As there is always a risk of disruption during any network maintenance, we're providing notice of the following windows:
The service window is from 19:00 UTC and 23:00 UTC each day from Thursday 24/09/2020 to Saturday 26/09/2020.

This is part of a programme of works to:

  • Increase global routing capacity
  • Increase the number of global routers
  • Migrate a number of core links to higher capacity devices

These works are part of our on-going commitment to improve the quality of our network, increase overhead capacity to meet the growing needs of our customers and to decommission end of life equipment.

We will update this maintenance notice at the end of each day's window.

Need Help?

If you believe that your services have been affected by this incident, please raise a support ticket online at

If the matter is urgent you may also contact the Vorboss Network Operations team on per the knowledge base page KB15052001

Issue Updates

Please note that these updates are in reverse order (most recent updates first).

Thursday 24 September at 22:58 UTC

This evening's works for this maintenance window have completed without incident.

There was a very brief interruption to some services in Harlow.

We will provide further update tomorrow during the next window.