DE/BER01 to DE/FRA02 Fibre Fault (SN-20200916-1)

Created on Wednesday 16 September at 09:11 UTC
Resolved on Thursday 17 September at 08:03 UTC.

Issue Summary

There is currently a fault with a fibre link between DE/BER01 (E-Shelter BER01 Berlin) and DE/FRA02 (Equinix FR2 Frankfurt).

Traffic has been automatically re-routed using alternate paths and there has been no interruption to service.

Customers should be aware that these sites are operating with reduced resiliency only. There is no service level impact. We will update this notice once the route is brought back into service.

Need Help?

If you believe that your services have been affected by this incident, please raise a support ticket online at https://secure.vorboss.net

If the matter is urgent you may also contact the Vorboss Network Operations team on per the knowledge base page KB15052001

Issue Updates

Please note that these updates are in reverse order (most recent updates first).

Thursday 17 September at 08:03 UTC

The fibre fault on this link has been resolved, and all services restored to full resiliency.