Core Network Upgrades (SN-20200828-1)

Created on Friday 28 August at 16:41 UTC
Resolved on Sunday 6 September at 21:36 UTC.

Issue Summary

We will be performing maintenance and upgrades on our global routing platform in all of our core sites. These works have been planned to have no customer impact. As there is always a risk of disruption during any network maintenance, we're providing notice of the following windows:
 
The service window is from 19:00 UTC and 23:00 UTC each day from Wednesday 02/09/2020 to Sunday 06/09/2020.

This is part of a programme of works to:

  • Increase global routing capacity
  • Increase the number of global routers
  • Migrating a number of core links to higher capacity devices

These works are part of our on-going commitment to improve the quality of our network, increase overhead capacity to meet the growing needs of our customers and to decommission end of life equipment.

We will update this maintenance notice prior to commencing works each day, and will update again once complete.

Need Help?

If you believe that your services have been affected by this incident, please raise a support ticket online at https://secure.vorboss.net

If the matter is urgent you may also contact the Vorboss Network Operations team on per the knowledge base page KB15052001

Issue Updates

Please note that these updates are in reverse order (most recent updates first).

Sunday 6 September at 21:35 UTC

The works for 06/09/2020 were completed and have concluded this service notice.

Please contact us via the support portal of you have any queries.

Sunday 6 September at 19:17 UTC

Works are now in progress for today's service window, we will update the notice on completion for the day or if we have any further updates to provide.

Friday 4 September at 22:42 UTC

The works for 04/09/2020 were completed without incident. Our next update will be when beginning works for the next service window.

Friday 4 September at 19:27 UTC

Works are now in progress for today's service window, we will update the notice on completion for the day or if we have any further updates to provide.

Friday 4 September at 08:02 UTC

The works for 03/09/2020 were completed without incident. Our next update will be when beginning works for the next service window.

Thursday 3 September at 19:37 UTC

Works are now in progress for today's service window, we will update the notice on completion for the day or if we have any further updates to provide.