DE/BER01 to PL/WAW01 Fibre Fault (SN-20200721-2)

Created on Tuesday 21 July at 22:24 UTC
Resolved on Wednesday 22 July at 09:08 UTC.

Issue Summary

There is currently a fault with a fibre link between DE/BER01 (E-Shelter BER01 Berlin) and PL/WAW01 (LIM DC Warsaw). This fault is likely linked to the previously resolved Service Notification SN-20200720-1 and we are currently investigating.

Traffic has been automatically re-routed using alternate paths and there has been no interruption to service.

Customers should be aware that these sites are operating with reduced resiliency only. There is no service level impact. We will update this notice once the route is brought back into service.

Need Help?

If you believe that your services have been affected by this incident, please raise a support ticket online at https://secure.vorboss.net

If the matter is urgent you may also contact the Vorboss Network Operations team on per the knowledge base page KB15052001

Issue Updates

Please note that these updates are in reverse order (most recent updates first).

Wednesday 22 July at 09:08 UTC

This issue was resolved at 00:00 AM UTC (01:00 BST) this morning.

Please contact Vorboss directly via the Support Portal if you require any further information.