GB/LON07 - Routing Stability Issue (SN-20200619-1)

Created on Friday 19 June at 12:06 UTC
Resolved on Friday 19 June at 14:35 UTC.

Issue Summary

We have identified some stale routes on our core routing platform. This is currently affecting a small amount of global traffic.

The network team have narrowed the issue down to a router in GB/LON07 (Interxion LON1) and are currently addressing the problem.

We expect that there may be some minor disruption to global routing for the next 60 minutes.

We will provide a further update within 60 minutes.

Need Help?

If you believe that your services have been affected by this incident, please raise a support ticket online at https://secure.vorboss.net

If the matter is urgent you may also contact the Vorboss Network Operations team on per the knowledge base page KB15052001

Issue Updates

Please note that these updates are in reverse order (most recent updates first).

Friday 19 June at 14:35 UTC

This incident has now been resolved and services are now stable.

Please contact Vorboss directly via the support portal if you require the Incident Report for this issue.

Friday 19 June at 14:11 UTC

We will be extending this window for a further 30 minutes while we continue to address this issue.

We will provide a further update shortly when services are stable.

Friday 19 June at 13:02 UTC

These works are still underway. 

We expect that there may be some continued minor disruption to global routing while these works continue.

We will provide a further update within 60 minutes.