Fibre Fault Between SE/STO01 and DE/HAM01 (SN-20200523-1)

Created on Saturday 23 May at 19:04 UTC
Resolved on Sunday 24 May at 01:35 UTC.

Issue Summary

There is currently a fault with a fibre link between SE/STO01 (Equinix SK1 Stockholm) and DE/HAM01 (E-Shelter HAM01 Hamburg).

Traffic has been automatically re-routed using alternate paths and there has been no interruption to service.

Customers should be aware that these sites are operating with reduced resilience only. There is no service level impact. We will update this notice once the route is brought back into service.

Need Help?

If you believe that your services have been affected by this incident, please raise a support ticket online at https://secure.vorboss.net

If the matter is urgent you may also contact the Vorboss Network Operations team on per the knowledge base page KB15052001

Issue Updates

Please note that these updates are in reverse order (most recent updates first).

Sunday 24 May at 01:35 UTC

This fault has been repaired and the link is back in service.

No services were impacted.

Saturday 23 May at 21:56 UTC

This fault has been identified as a faulty amplifier card near Luebeck, Northern Germany. A restart of the card did not solve the issue and our long-haul fibre operator has arranged for a replacement unit. This replacement card is currently expected to arrive by around 01:00 UTC.

We will provide further updates as this issue progresses.