Line Card Issue at GB/LON41 (SN-20200521-1)

Created on Thursday 21 May at 13:39 UTC
Resolved on Thursday 21 May at 13:23 UTC.

Issue Summary

We have observed some some errors on one of our router line cards in GB/LON41 (BT Tower Exchange), customers connected to this line card may be seeing an interruption to service.

Please note that resilient services are not affected.

We are currently investigating and will have updates to follow shortly.

Need Help?

If you believe that your services have been affected by this incident, please raise a support ticket online at https://secure.vorboss.net

If the matter is urgent you may also contact the Vorboss Network Operations team on per the knowledge base page KB15052001

Issue Updates

Please note that these updates are in reverse order (most recent updates first).

Thursday 21 May at 13:56 UTC

We have issued a line card reset and services were restored at 13:13 UTC.

All services should now be working normally, no further disruption is expected. 

Please contact Vorboss via the support portal if you require further details in an Incident Report.