Fibre Fault Between ES/BCN01 and IT/MIL01 (SN-20200519-1)

Created on Tuesday 19 May at 01:38 UTC
Resolved on Tuesday 19 May at 11:02 UTC.

Issue Summary

There is currently a fault with a fibre link between ES/BCN01 (Equinix Barcelona) and IT/MIL01 (Caldera 21).

Traffic has been automatically re-routed using alternate paths and there has been no interruption to service.

Customers should be aware that these sites are operating with reduced resilience only. There is no service level impact. We will update this notice once the route is brought back into service.

Need Help?

If you believe that your services have been affected by this incident, please raise a support ticket online at https://secure.vorboss.net

If the matter is urgent you may also contact the Vorboss Network Operations team on per the knowledge base page KB15052001

Issue Updates

Please note that these updates are in reverse order (most recent updates first).

Tuesday 19 May at 11:02 UTC

Connectivity has been restored on this affected route by 11:20 UTC today and we report that all services are stable.

There was no customer impact as a result of this fibre outage.