Fibre Fault Between ES/BCN01 and IT/MIL01 (SN-20200514-1)

Created on Thursday 14 May at 14:46 UTC
Resolved on Friday 15 May at 08:24 UTC.

Issue Summary

There is currently a fault with a fibre link between ES/BCN01 (Equinix Barcelona) and IT/MIL01 (Caldera 21).

Traffic has been automatically re-routed using alternate paths and there has been no interruption to service.

Customers should be aware that these sites are operating with reduced resilience only. There is no service level impact. We will update this notice once the route is brought back into service.

Need Help?

If you believe that your services have been affected by this incident, please raise a support ticket online at https://secure.vorboss.net

If the matter is urgent you may also contact the Vorboss Network Operations team on per the knowledge base page KB15052001

Issue Updates

Please note that these updates are in reverse order (most recent updates first).

Friday 15 May at 08:05 UTC

Engineers completed the splicing works overnight and the fibre has now been brought back into service. Both sites are now operating at full resilience.

Thursday 14 May at 22:45 UTC

Engineers have excavated the fibre break and are currently undertaking splicing works. Whilst we are now seeing our fibre restored we still regard this link as "at-risk" until all fibre splicing works have been completed.

Thursday 14 May at 17:18 UTC

This is a confirmed break in the long-haul route. Engineers have been dispatched and have traced the fault location to outside of Genoa and are en route now. We will continue to update this notice as the issue progresses.