Fibre Fault Between GB/LON01 and GB/LON06 (SN-20200509-1)

Created on Saturday 9 May at 16:35 UTC
Resolved on Thursday 14 May at 15:18 UTC.

Issue Summary

We are currently experiencing a fault on our fibre route between GB/LON01 (LDeX) and GB/LON06 (Volta) as a result of a suspected fibre break.

Traffic has been automatically re-routed using alternate paths and there has been no interruption to service.

Customers should be aware that these routes are operating with reduced resilience only. There is no service level impact. We will update this notice once the route is brought back into service.

Need Help?

If you believe that your services have been affected by this incident, please raise a support ticket online at

If the matter is urgent you may also contact the Vorboss Network Operations team on per the knowledge base page KB15052001

Issue Updates

Please note that these updates are in reverse order (most recent updates first).

Sunday 10 May at 11:56 UTC

Connectivity has been restored on this affected route by 10:00 UTC today and we report that all services are stable.

There was no customer impact as a result of this fibre outage.