Emergency Maintenance Notification GB/LON02 (SN-20200505-2)

Created on Tuesday 5 May at 14:07 UTC
Resolved on Thursday 14 May at 15:12 UTC.

Issue Summary

Please be aware that we require an Emergency Maintenance Window tonight at 23:15 UTC (00:15 BST Wednesday 6th April) to fully resolve an outstanding issue from service notification SN-20200505-1.

As a result of the network instability caused by the issues in the service notification above we have identified an issue on a router in GB/LON02 which requires a line card reset.

GB/LON02 global routing is currently running at a slightly reduced capacity due to the line card issue; layer 2 services will not be affected.

We estimate a period of disruption over 15 minutes, until 23:30 UTC (00:30 BST) during this window.

We will provide an update here at the start and end of the works.

Need Help?

If you believe that your services have been affected by this incident, please raise a support ticket online at https://secure.vorboss.net

If the matter is urgent you may also contact the Vorboss Network Operations team on per the knowledge base page KB15052001

Issue Updates

Please note that these updates are in reverse order (most recent updates first).

Wednesday 6 May at 08:09 UTC

The works as part of the Emergency Maintenance Window last night were successful and services have been stable throughout the night. Follow-up works are still underway and will be referenced in the RFO document.

 

Please contact Vorboss directly via the Support Portal to request the RFO.

Wednesday 6 May at 00:47 UTC

We are pleased to announce that all services are now resumed and stable following the line card reset.

We are not expecting any further disruption from here and will provide an update at 9am tomorrow morning, following a stability period.

Tuesday 5 May at 23:49 UTC

Please be aware that affected peering links are still coming back online following the reset. We will leave this Emergency Maintenance Window open until all services are fully restored and stable.

Tuesday 5 May at 23:48 UTC

Please be aware that the emergency maintenance window works are still underway, we are monitoring the situation closely and will provide an update very shortly.

Tuesday 5 May at 22:53 UTC

We will be proceeding with these works in 15 minutes time and will provide an update here when they are completed.