GB/LON06 Routing Instability (SN-20200331-1)

Created on Tuesday 31 March at 18:23 UTC
Resolved on Thursday 14 May at 15:41 UTC.

Issue Summary

Please be aware that we are currently investigating connectivity issues in GB/LON06 (Volta) affecting some clients with L3 routing services in this site. 

We are investigating this now and will provide updates on this notification shortly.

Need Help?

If you believe that your services have been affected by this incident, please raise a support ticket online at https://secure.vorboss.net

If the matter is urgent you may also contact the Vorboss Network Operations team on per the knowledge base page KB15052001

Issue Updates

Please note that these updates are in reverse order (most recent updates first).

Tuesday 31 March at 19:23 UTC

The issue was narrowed down to a global router in GB/LON06, and service was stabilised around 18:35 UTC. We do not expect any further disruption, though we will continue to monitor the device in question.